We want to be a customer driven organization. Hence, every decision and policy guidelines of ours is to make customer solar purchase happy. As we want to become Nigeria’s super brand in solar by 2020. It is not possible without superior customer experience. That’s why, we are keeping our return and cancellation policy transparent for faster resolution.
Transit damage
Small packets are sent through Fedex and Bluedart courier, If any item found damaged during transit in that case , following action will be taken
- Minor damage, Refund 20% of product value.
- Major damage, refund 50% of product value.
Wrong item delivery
We dispatch hundreds of packets everyday, our people can do mistakes, In case, wrong item has been delivered, following action will be taken,
- The wrong item will be taken back. Once, item reaches to loom solar warehouse, full amount will be refunded.
- Meanwhile, customer can go for fresh purchase to get the same item.
Cancellations due to unavoidable reasons
There are times when some unavoidable reason occur, In case, order Id has been generated and paid partially, Cancellation of existing order will attract 10% cancellation charges of total product value.
Cancellation due to non performance of solar system:
There are many factors which impacts the efficiency of solar system such as electricity situation in the city, how panels are installed, electrical parameters etc. Once, system is installed, it can not be taken back.