Warranty Policy

Warranty Policy
Effective Date: 12/12/2024

At Power Solution Mall, we are dedicated to providing high-quality products and exceptional customer service. This Warranty Policy outlines the terms and conditions for warranty coverage on products purchased through PowerSolutionMall.com. By purchasing from us, you agree to the terms outlined below.

1. Warranty Coverage

a. Products Covered:

All products sold by Power Solution Mall are covered by their respective manufacturers’ warranties. The duration and terms of the warranty may vary depending on the product and manufacturer.

b. Warranty Period:

The warranty period begins on the date of purchase as indicated on your receipt or order confirmation.
Specific warranty periods for each product are detailed in the product description or user manual provided by the manufacturer.

c. Scope of Coverage:

The warranty covers:

Manufacturing defects.
Faulty materials or workmanship.
Products that fail to perform as advertised under normal usage conditions.

2. Exclusions from Warranty

The warranty does not cover:

Damage caused by misuse, improper installation, or unauthorized modifications.
Wear and tear resulting from normal usage.
Damage due to accidents, natural disasters, or electrical surges.
Products without proof of purchase or tampered serial numbers.
Third-party repairs or unauthorized service.

3. Claiming Warranty Service

To initiate a warranty claim:

Contact Customer Support: Email: Hello@powersolutionmall.com Phone:+2348061406570 Address: 5 Oyetubo Street, Ikeja, Lagos,
to report the issue. Provide your order number, product details, and a description of the problem.
Submit Proof of Purchase:
- Ensure you have your receipt, invoice, or order confirmation.
Inspection and Approval:
- Our team or the manufacturer may require you to send the product for inspection to determine the cause of the defect. If the defect is covered under warranty, repair, replacement, or refund will be offered.

4. Warranty Remedies

Depending on the nature of the issue, Power Solution Mall or the manufacturer may:

Repair the product at no additional cost.
Replace the defective product with a new or refurbished item of equal value.
Provide a refund if repair or replacement is not possible.

5. Shipping Costs

For approved warranty claims, Power Solution Mall will cover the return shipping costs for repairs or replacements.
If the claim is not approved, shipping costs are the responsibility of the customer.

6. Limitations of Liability

The warranty is limited to the original purchaser and is non-transferable. Power Solution Mall is not responsible for:

Indirect or consequential damages resulting from product defects.
Loss of data or income due to product failure.

7. Additional Manufacturer Warranties

Some products may come with extended manufacturer warranties or additional terms. Please refer to the specific product documentation or contact us for details.