Return Policy for PowerSolutionMall.com
At PowerSolutionMall.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as smooth and convenient as possible.
1. Eligibility:
- To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as you received it.
- Returns are accepted within [number] days from the date of purchase.
2. Return Process:
- To initiate a return, please contact our customer service team at [email address] or [phone number] to request a Return Merchandise Authorization (RMA) number.
- Once you receive your RMA number, securely package the item and include the RMA number on the outside of the package.
- Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.
3. Refund or Exchange:
- Upon receipt of the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- If the return is approved, we will process a refund to the original method of payment or offer an exchange for a replacement item, as per your preference.
- Please allow [number] business days for the refund to reflect in your account.
4. Non-Returnable Items:
- Certain items are not eligible for return, including but not limited to:
- Items that have been used, damaged, or altered after receipt.
- Customized or special order items.
- Items marked as final sale or clearance.
5. Warranty Returns:
- Defective or malfunctioning items covered under warranty will be handled in accordance with the manufacturer’s warranty policy.
- Please refer to the warranty information provided with your product for instructions on warranty claims and returns.
6. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately upon receipt to arrange for a replacement or refund.
- We may require photo evidence of the damage or incorrect item to process your request.
7. Contact Us:
- If you have any questions or concerns about our return policy or the handling of returns, please don’t hesitate to contact our customer service team.
By making a purchase on PowerSolutionMall.com, you acknowledge and agree to abide by our return policy. We appreciate your business and are committed to providing exceptional service every step of the way.