Policy

Refund and Returns Policy

We are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, here's our policy.

Effective Date: 12/12/2024
Return Period
7 Days
Refund Timeline
5-10 Business Days
Damaged Items
Free Replacement

Returns Policy

Eligibility for Returns

  • Items must be returned within 7 days from the date of purchase.
  • Products must be unused, in their original condition, and in the original packaging, including all accessories, manuals, and proof of purchase (receipt or order confirmation).

Non-Returnable Items

  • Products damaged due to misuse or improper installation.
  • Customized or special-order products.
  • Clearance or final sale items (if stated at the time of purchase).

Return Process

  1. Contact our customer support team to initiate a return.
  2. Provide details of your purchase, including the order number and reason for the return.
  3. Our team will guide you on how to ship the product back to us.

Refund Policy

Eligibility for Refunds

  • Refunds are processed after we inspect and approve the returned item.
  • Refunds will be issued to the original payment method used for the purchase.

Timeline for Refunds

  • Approved refunds are typically processed within 5-10 business days of receiving the returned item.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Partial Refunds

  • Items not returned in their original condition or missing accessories.
  • Returns initiated after the stated return period, at our discretion.

Exchange Policy

We offer exchanges for defective or damaged items. To request an exchange:

Exchange Process

  1. Contact us within 7 days of receiving the product.
  2. Provide evidence of the defect or damage (photos or videos).
  3. Once approved, we will replace the item or provide a store credit if a replacement is unavailable.

Damaged or Defective Products

  • Contact us immediately.
  • Provide details of the damage, including photos or videos, and your order number.
  • We will arrange for a replacement, repair, or refund at no additional cost to you.

Cancellations

Order Cancellation by Customer

  • Orders can be canceled before they are shipped. Contact us as soon as possible.
  • Once an order is shipped, the return policy will apply.

Order Cancellation by Power Solution Mall

  • We reserve the right to cancel orders due to stock unavailability, payment issues, or other unforeseen circumstances.
  • Customers will receive a full refund for any canceled orders.

Contact Us

If you have any questions or need assistance with returns, refunds, or exchanges, please reach out to us:

hello@powersolutionmall.com
+2348061406570
5 Oyetubo Street, Ikeja, Lagos, Nigeria

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