Refund and Returns Policy
Effective Date: 12/12/2024
Thank you for shopping with Power Solution Mall. We are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds.
1. Returns Policy
a. Eligibility for Returns:
- Items must be returned within 7 days from the date of purchase.
- Products must be unused, in their original condition, and in the original packaging, including all accessories, manuals, and proof of purchase (receipt or order confirmation).
b. Non-Returnable Items:
Certain items cannot be returned, including:
- Products damaged due to misuse or improper installation.
- Customized or special-order products.
- Clearance or final sale items (if stated at the time of purchase).
c. Return Process:
- Contact our customer support team to initiate a return.
- Provide details of your purchase, including the order number and reason for the return.
- Our team will guide you on how to ship the product back to us. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
2. Refund Policy
a. Eligibility for Refunds:
- Refunds are processed after we inspect and approve the returned item.
- Refunds will be issued to the original payment method used for the purchase.
b. Timeline for Refunds:
- Approved refunds are typically processed within 5-10 business days of receiving the returned item.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.
c. Partial Refunds:
Partial refunds may be granted for:
- Items not returned in their original condition or missing accessories.
- Returns initiated after the stated return period, at our discretion.
3. Exchange Policy
We offer exchanges for defective or damaged items. To request an exchange:
- Contact us within 7 days of receiving the product.
- Provide evidence of the defect or damage (photos or videos).
- Once approved, we will replace the item or provide a store credit if a replacement is unavailable.
4. Damaged or Defective Products
If your item arrives damaged or defective:
- Contact us immediately.
- Provide details of the damage, including photos or videos, and your order number.
- We will arrange for a replacement, repair, or refund at no additional cost to you.
5. Cancellations
a. Order Cancellation by Customer:
- Orders can be canceled before they are shipped. Contact us as soon as possible.
- Once an order is shipped, the return policy will apply.
b. Order Cancellation by Power Solution Mall:
- We reserve the right to cancel orders due to stock unavailability, payment issues, or other unforeseen circumstances. Customers will receive a full refund for any canceled orders.
6. Contact Us
If you have any questions or need assistance with returns, refunds, or exchanges, please reach out to us:
- Email: Hello@powersolutionmall.com
- Phone:+2348061406570
- Address: 5 Oyetubo Street, Ikeja, Lagos,
We are here to ensure your shopping experience with Power Solution Mall is seamless and satisfactory. Thank you for choosing us for your power solution needs!
